Koviem suits are made specifically for you with your measurments. If we made a mistake and your garments require fit adjustments, please email us at firstname.lastname@example.org and we will provide a reimbursement of up to $75 for local tailoring. You can also send the suit back to us and we will take care of the tailoring for you. Please be sure to include 3-4 large well lit photos of the item, along with your order number, when submitting the request.
All alterations must be done within 7 days of receipt of the suit. Ensure that your tailor notes all adjustments made to your garment so that we may update your profile and process your credit. Alterations to previously approved garments will not be covered under this policy. Only the adjustments to the first type of each garment will be reimbursed.
Please note that we do not offer refunds as fabric is cut based on your measurements and your customizations. However, we are 100% committed to working with you until you are fully satisfied.Send us an email and we can guide you through this process.